If an item you purchased is out of stock and we are unable to get in touch with you, we will go ahead and issue you a refund. Generally, we will first give you the option to select another item or receive store credit to grab something else.
Please note that it can take a few business days to see the refund in your account depending on which bank you use.
If you have an account with us, you can log in and check the status of your order. Feel free to call/email us to follow up with your order status. Please note that it can take about 2-3 business days for our warehouse to fulfill orders before you will receive tracking.
Please note that it may take 2-3 business days for you to receive an email with tracking. If it has been longer than 2-3 business days, please get in touch with us and we will review the status of your order.
*** Please note that during peak seasons and the holidays it can sometimes take an additional 2-3 business days to receive tracking due to the high volume of orders. We apologize for any delays and will do our best to keep you informed and get your order out as soon as we can! ***
It is possible that an item you selected was out of stock. If this happens, your order will be on hold and we will contact you in regards to choosing a replacement item.
If you input an incorrect shipping address or order details, this could cause a delay with your order as well. Please be sure to review your order details. If we notice an address error, we will reach out to you.
Our warehouse and office are both closed on weekends and major holidays. Please keep this in mind if you are ordering around the holidays.
Please first contact USPS (your local post office) or the shipping service used to get the most up-to-date status of your order. If you are still having trouble, please contact us and we can look into the issue further.
Please note that we will not be able to refund in these scenarios. However, we could send a replacement item for what was ordered.
We offer FREE shipping for all U.S. orders over $20. International shipping is free for any order over $100. Please note the customer is responsible for any fees related to customs, duties, and/or taxes.
If you placed an order outside of the United States, you are responsible for paying any customs fees, taxes, or import duty associated with the order. Unfortunately, we do not cover these costs. You should be able to find out an approximate amount from your local government's website.
Please note that fulfillment and shipment time will be longer during the holidays due to the high volume of orders. Please allow an additional 2-3 business days for processing during peak holiday hours.
We apologize in advance if you have received an incorrect item. Please email firstname.lastname@example.org to let us know, include a picture of your order invoice as well as a picture of the item that you received.
We will send you a return label and can ship out the correct item from there. If we are out of stock in the item you ordered, you can select another item of equal value or receive store credit in place of this.