Help Center

FAQ

General

What are your customer service hours?

What forms of payment do you accept?

Why did I receive a refund?

Order Status

How do I change or cancel my order?

What is the status of my order?

Why haven't I received tracking?

Why is my order delayed?

What if my order shows as delivered, but I never received it?

Shipping

How much does shipping cost?

Do you offer International Shipping?

Am I responsible for customs fees & taxes?

Holiday Shipping Times

Returns / Exchanges

Can I make a Return/Exchange?

Who is responsible for paying Return Shipping?

What do I do if I received the wrong item?

What do I do if I received a damaged item?